In its everyday business operations W138 makes use of a variety of data about identifiable individuals, including data about You. In collecting and using this data, the organization is subject to a variety of legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.
This Privacy Notice describes how W138.COM ('W138', 'Our', 'Us', as appropriate) collects, use, stores, shares or keeps your personal information when you use our services through our website and mobile application. It also describes your data protection rights, including a right to object to some of the processing which We carry out.
Your privacy on the Internet is very important to us. We are committed to maintaining the security, confidentiality and fair handling of the personal information collected by us in order to allow you to enjoy playing online at W138. At all times we aim to comply with our duties and your rights under data protection laws.
We collect the following information about you :
If you fail to provide that information – such as copies of documents to confirm your identity – we may be unable to provide your requested service.
Personal data may be processed and stored as long as W138 has a legally legitimate interest and this interest overrides your interests and fundamental rights. If the interest of W138 regarding the processing and storage of your data is not superior to your interests and fundamental rights, the data can still be processed and stored if necessary by law. In such cases, the data may be stored only for the purpose of meeting the requirements of legal provisions.
We may monitor and record communications with you (such as telephone or chat conversations and email) for the purpose of quality assurance, fraud prevention and compliance.
W138 takes our responsibility to protect children from the social impact of wagering seriously, until they are legally able to make such decisions. W138 will not accept information from minors for the purpose of opening a wagering account.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at [email protected]
W138.com undertakes substantial efforts to protect your confidentiality, identity, preferences and other information it has collected about you and we will not knowingly allow access to this information to anyone outside W138.com, other than as described in this Policy.
All W138.com employees are required to comply with the terms of this Policy. This Policy provides that employees are obligated to keep your information strictly confidential. This obligation continues once an employee has left W138.com.
You should also do your part in protecting your information. Your W138.com Player password is confidential and we recommend that you not divulge it to anyone or enable others to discover it.
Limits of confidentiality : Due to the existing legal, regulatory and security environment, W138.com may be required, under certain circumstances, to disclose personally identifiable information about our Players. W138.com will use its best reasonable efforts to limit such disclosure to the following:
Further, we can, and you authorize us to, disclose your identification, name, street address, city, post code, country, phone number, e-mail, and company to third party agents of W138.com as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.
We may disclose information about you;
We use a third-party advertising technology to serve advertisements when you visit the platforms and use the services. This technology uses non-personal information (technical, gameplay, device and connection, analytic, anonymous, data combination) with regards to your use of the services to serve advertisements to you (e.g. by placing third-party cookies on your web browser). We may also use our third parties and share with them non-personal information to assist us in evaluating the success of our advertising campaigns and help us retargeting our users. You may opt-out of many third-party ad networks.
Where we have the appropriate consent or lawful basis and subject to your preferences, some of your personal data can be processed by our 3rd party marketing partners in order to allow us to communicate with all our customers either by (i.e. phone, email, push notifications).This may include Email & SMS sending platform providers, prize or gift suppliers, etc.
All our marketing communications, will include instructions on how to opt out of receiving this specific type of marketing communication. It can take up to 48 hours following on from your request for this to be fully carried out.
By law, you have a number of rights when it comes to your information. You can exercise any of these rights by contacting us through our contact information below.
We understand the importance of information security and the techniques needed to secure information. We use reasonable organisational, technical and administrative measures to protect your personal data from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold and we take steps to ensure our subsidiaries, agents, affiliates and suppliers also employ adequate levels of security.
We employ industry standard procedures and controls to ensure the safety of our users ‘information, such as:
- Secure network topology, which includes instruction prevention and Firewall system;
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the services, and we make no warranty, express, implied or otherwise, that we will prevent such access. You acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the interne
Our W138.com website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. Security Guarantee If you are using a security-enabled browser (such as Microsoft Internet Explorer, Firefox, Chrome), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. At W138.com, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name and address and other critically sensitive information like your credit card number. Standing behind our security technology, we also provide our Website Security Guarantee, further ensuring that you are protected every time you buy online with us. For more details, take a look at this guarantee.
The period for which we may retain data about you will depend on the purposes for which the data was collected, whether you have requested the deletion of the data, and whether any legal obligations require the retention of the data (for example, for regulatory compliance). We will retain data about you for at least as long as is necessary to fulfil the purposes for which the data was collected. Where We process your personal information for marketing purposes or with your consent, We process the personal information until you ask Us to stop and for a short period after this (to allow us to implement Your requests). We also keep a record of the fact that you have asked Us not to send you direct marketing or to process your personal information indefinitely so that We can respect your request in future.
Where We process your personal information for compliance with our legal obligations, We will do so in accordance with all retention periods specified by applicable law.
You agree that we may, from time to time, place cookies on your device to save information (such as user name, password, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and services on our website and to allow your browser to identify you as a user. These cookies cannot be used to run programs or deliver viruses to your computer, and are uniquely assigned to you. It can only be read by the web server(s) that placed the cookies on your device
A cookie is a text-only string of information that we send to the cookie file of the browser on the hard disk of your computer, smart phone or another device, if you agree. These cookies allow us to distinguish you from other users when you visit and/or use our website. We may use the data generated from cookies to compile statistical data on your use of our website. You are not obliged to accept cookies from us and you have the ability to accept or decline cookies at any time by modifying the settings in your browser.
Online browsers can usually be set to either accept or decline cookies. However, if cookies are declined You may not be able to fully experience the interactive features of the Service.
If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website, you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies (the process you follow will different from browser to browser). Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website.
Many browsers include their own management tools for removing HTML5 local storage objects.
You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the services.
For help on how to modify your browser settings, see our FAQs here.
We want social media to be a friendly and relaxed environment for all to enjoy. We use social media to talk to you, answer your questions, supply you with news and let you know about things you might be interested in, including market movers. Views and news published by W138 does not constitute betting advice and should not be treated as such.
To ensure our social media pages are enjoyable for all users please adhere to the following rules:
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email [email protected]
We will make an effort to reply within a reasonable time frame. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.